We care about you and we want to see you smile! It is our mission to help provide our clients with the best customer service experience. with all respect, we kindly request our guests to observe our policies.

When you schedule your appointment with us, you are agreeing to these policies.

LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later than 20 minutes we may have to reschedule your appointment.

CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 12 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments; 12 hours notice is required to cancel or reschedule groups of two or more appointments.. Please notify us by call/text or email if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: totalbrighteethwhitening@gmail.com

ANY APPOINTMENTS CANCELED AFTER THE 12 hours near your scheduled time will be charged ($15) reserved service fees.
All “No Shows” Will be CHARGED $15 of the reserved service fee amount. FOR SCHEDULED TREATMENT using your GIFT CARD/CERTIFICATE- it will be CONSIDERED REDEEMED AND VOIDED on the date of your appointment.

We recognize the time of our clients and personnel is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 

Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment.

INCLEMENT WEATHER POLICY
TotalBright standard policy is that appointments canceled with less than 12-hours notice incur a cancellation fee.

PAYMENT POLICY
A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, FSA, HSA MasterCard, American Express, and Discover cards,. We do not accept personal checks.

PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

GIFT CERTIFICATE POLICY
Gift certificates may be purchased at our physical location.
You can always purchase a gift certificate for online products via our website which you receive in an email form.
Unfortunately,  we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.

REFUNDS
Unfortunately, products, services and gift cards/certificates are non-refundable.

PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. Naturally White is not responsible for any lost or misplaced items.

GRATUITY
Gratuities are not included in the price of services, memberships or packages.  Gratuities are graciously accepted by personnel.  If you wish to show appreciation for a job well done or service enjoyed, gratuity is accepted when you check out.  Eighteen to twenty percent of the total service is an industry standard.

QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

AGE REQUIREMENTS
All guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian. 
All guests under the age of 18 must bring a signed consent form. 

THANK YOU FOR UNDERSTANDING!